This report, "The COVID-19 Consumer" focuses on the 3 phases of COVID-19’s impact on consumer behavior and the acceleration of ecommerce usage as outlined by Gartner.
We have released two versions to let you decide how to engage with our latest insights and advice into evolving consumer behavior amid the changing retail landscape.
Learn about how consumer habits shifted, what technologies are needed to support retail amid the ongoing pandemic, and why omnichannel support and guidance is vital for the customer lifecycle.
Looking for a lengthier read?
Download our full report and receive an exclusive checklist on extending the customer journey.
Gain additional insight from our research on what marketing leaders are prioritizing to meet evolving consumer expectations.
Being slow to adapt to ecommerce left retailers ill-prepared to manage a surge of digital-only buyers and able to pivot to omnichannel. As restrictions ease, what technologies are needed for post-COVID retail?
Consumers need post-purchase guidance and support more than ever amid global lockdowns. Learn how to develop brand loyalty as customers engage with your brand across the length of their product usage.
Learn about how AI conversational search helps brands and businesses engage in digital conversations about a specific customer's journey--in the moment of need.
Conversational search is the ultimate way to convert searchers into buyers by leveraging AI to optimize every step of the buyer’s journey.
Learn more about how Conversational Search converts searchers into loyal customers.
Watch the demo to see how you can elevate the search experience by helping your customers find exactly what they're looking for.
