Whether you are a B2C brand or a B2B distributor, COVID-19 is causing an unprecedented disruption in how your customers are buying from you. There has never been more urgency in providing enhanced levels of support and guidance to your customers. For the foreseeable future, we are in a digital-first economy and both B2C and B2B businesses must respond accordingly.
Download our latest whitepaper to learn what COVID-19 means for your commerce strategies and what your immediate priorities are to ensure your customers find the products you sell that they need quickly and without added stress. You'll also learn:
- How B2C brands and retailers can respond to the new normal
- How B2B buyers and distributors need to manage COVID-19
- Examples of B2C and B2B brands offering effective communication & support to customers