Consumer habits and needs are shifting to manage this unprecedented moment. It requires businesses to meet these needs with technology developed to streamline purchase decisions with needs-and-wants top of mind.
Zoovu surveyed over 1500 consumers to understand how businesses can better guide and assist them on their buyer’s journey online. In a time when digital commerce is the only option for purchasing, these expectations must be met.
In this report you will learn:
- What the most important consumer expectations are and how COVID-19 creates urgency to meet them
- Why adapting conversational search now is important to your business
- Best practices and strategies for digital assistant across distribution channels
- How Zoovu can help you guide customers to purchases