How to Deliver Effective Support and Help Your Customers Find the Right Product Online During COVID-19

Consumer habits and needs are shifting to manage this unprecedented moment. It requires businesses to meet these needs with technology developed to streamline purchase decisions with needs-and-wants top of mind. 

Zoovu surveyed over 1500 consumers to understand how businesses can better guide and assist them on their buyer’s journey online. In a time when digital commerce is the only option for purchasing, these expectations must be met. Book Mockup

In this report you will learn:

  • What the most important consumer expectations are and how COVID-19 creates urgency to meet them 
  • Why adapting conversational search now is important to your business 
  • Best practices and strategies for digital assistant across distribution channels
  • How Zoovu can help you guide customers to purchases