74% of customers want a self-service option to resolve product issues, troubleshooting, or receive brand-approved setup and best practices.
But they have to look elsewhere for that support because the current state of the post-conversion customer experience centers around another conversion.
The opportunity to innovate and deliver exceptional experiences to customers requires leveraging better service experiences like assistants and chat. The outcome is a customer base who turns into loyal advocates.
What you’ll learn in this guide:
- Why current customer retention strategies fail both businesses and their customers
- What customers want from brands and retailers after they've converted in post-purchase guidance and support
- How service bots & assistants remove barriers to brand loyalty with 24/7 intelligent guidance.