Guide to Post-Purchase Customer Moments: Fostering Brand Loyalty with Assistants & Bots 

74% of customers want a self-service option to resolve product issues, troubleshooting, or receive brand-approved setup and best practices. 

But they have to look elsewhere for that support because the current state of the post-conversion customer experience centers around another conversion.  

The opportunity to innovate and deliver exceptional experiences to customers requires leveraging better service experiences like assistants and chat. The outcome is a customer base who turns into loyal advocates.

 

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What you’ll learn in this guide:

  • Why current customer retention strategies fail both businesses and their customers 
  • What customers want from brands and retailers after they've converted in post-purchase guidance and support 
  • How service bots & assistants remove barriers to brand loyalty with 24/7 intelligent guidance.